Mktg

a. Process flow diagram

b. FINDINGS – 1.Per patient waiting time is higher than the desirable rate.

1. Even though the employees work with a high efficient rate, high waiting time clearly indicates shortage of hands.

2. Time spent/patient is maximum at XRay radiology section – clear bottleneck in patient flow process - Improving the capacity of Radiology section might go a long way in eliminating time wastage

3. On an average, 25% of new and 15% of follow up patients are treated by cast technician.

4. All new patients, and approx. 85% of follow up patients require an X Ray.

5. Adding X-ray machines with dedicated technicians will significantly reduce the waiting time per patient

. Improve the service operations

a) Establishing a strong support force for back end work

b) Automation through tele-connectivity for immediate update of field information

c) Maintaining an efficient staff – Provide training and development opportunities

d) Be sound on environmentally friendly equipments for performing business

e) Periodic feedback from customers so as to constantly improve service quality

f) Management by practice

Establishing feedback/brainstorming sessions with employees (like quality circles)

1. The process flow diagram can be modeled as shown:

RADIOLOGY SECTION HANDOVER

FRONT DESK

EXAMINATION ROOM

1. Per patient waiting time is higher than the desirable rate.

2. Even though the employees work with a high efficient rate, high waiting time...