Logistics

PART III

EXAMINATION QUESTIONS

CHAPTER 1: AN OVERVIEW OF LOGISTICS

Multiple Choice Questions

1. Logistics clearly contributes to ___________ and ___________ utility.

a. time; place

b. form; time

c. place; form

d. possession; time

e. none of the above

(a; p. 3)

2. ___________ utility refers to the value or usefulness that comes from a customer being able to take possession of a product.

a. Time

b. Place

c. Form

d. Possession

(d; p. 3)

3. ___________ utility refers to having products available where they are needed by customers.

a. Possession

b. Time

c. Place

d. Form

(c; p. 3)

4. All of the following are types of economic utility, except:

a. Time

b. Production

c. Place

d. Possession

e. All of the above are types of economic utility

(b; p. 3)

5. All of the following terms have been used to refer to business logistics except:

a. business logistics

b. industrial distribution

c. logistics management

d. physical distribution

e. all of the above are correct

(e; p. 4)

6. “How well a company does what it says it’s going to do” represents ___________.

a. efficiency

b. productivity

c. leading edge logistics

d. effectiveness

(d; p. 5)

7. What concept refers to “how well company resources are used to achieve what a company promises it can do?”

a. Efficiency

b. Productivity

c. Reengineering

d. Effectiveness

(a; p. 5)

8. Every customer getting the same type and levels of logistics service refers to ___________.

a. tailored logistics

b. mass logistics

c. effectiveness

d. efficiency

(b; p. 6)

9. Which of the following is not a reason for the increased importance of logistics?

a. growing power of manufacturers

b. reduction in economic...