Customer Service for Visually Impaired and Aged

Customer Service

Service for Visually Impaired and Age Differential

Jovina M. Drummond

MAR 2305-4

Professor Bengoa

The term customer service can carry many definitions depending on who you are ask, whether it is the employee, the company owner, and the customer. According to our textbook, however, the only true definition given is that of the paying customer. From a customer’s viewpoint, customer service is when good service is given at a time it is needed and it is delivered (Gibson, 2012). This applies to every customer related interaction despite the means of communication. Some cases may require a customer service representative to do a little extra or think outside the norm, but this should already be the mindset of every customer service rep. Customers who may need additional support, disabilities and age differentials, should be address on an individual-customer basis, not all require the same care.

Customers with visual impairment may seem like the hardest customer to please but that may not be case. Not all customers like to be treated like they have a handicap. According to an article written online by Vision Australia, you should approach, ask, and then assist when handling customers with said impairment. Like with all customers, if you see that someone may require assistance, you should always greet them and in the process identify yourself. Ask if they are in need of some assistance, and depending on their response you may proceed. If they are in need of assistance, listen to their needs and concerns, ask appropriate questions pertaining to their inquiries and offer products based on their specs. When handling customers with a visual impairment, there are a few things that you can do to ensure that the best service is being delivered. You should always address the customer by name, so that they know that you are speaking to them. Any movement that you make, whether it is to walk away to get a product or further help, leave the room, or...