Pmm-190 Information Technology Project Management Wk4 Day3 Assignment

PMM-190 Information Technology Project Management

Wk4 Day3 Assignment

DISCUSSION QUESTIONS 5-9

5. What are benchmarks, and how can they assist in performing quality assurance? Describe typical benchmarks associated with a college or university.

Benchmarks help you compare project practices or product characteristics to others within or outside 

the organization. Typical benchmarks with a college or university include rankings, student/faculty ratio, 

acceptance rate, graduation rate, percentage of faculty with Ph.D.s, etc.

6. What are the three main categories of outputs for quality control?

The three main categories of outputs of quality control are acceptance decisions, rework, and process 

adjustments.

7. Provide examples of when you would use the Seven Basic Tools of Quality on an IT project.

To locate the root cause of a system problem, determine if a process is out of control, to perform trend analysis and forecast future outcomes, to analyze how problems occur and how processes can be improved.

1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and sorts ideas into useful categories.

2. Check sheet: A structured, prepared form for collecting and analyzing data; a generic tool that can be adapted for a wide variety of purposes.

3. Control charts: Graphs used to study how a process changes over time.

4. Histogram: The most commonly used graph for showing frequency distributions, or how often each different value in a set of data occurs.

5. Pareto chart: Shows on a bar graph which factors are more significant.

6. Scatter diagram: Graphs pairs of numerical data, one variable on each axis, to look for a relationship.

7. Stratification: A technique that separates data gathered from a variety of sources so that patterns can be seen (some lists replace “stratification” with “flowchart” or “run chart”).

8. Discuss the history of...