Starbucks
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Examining Starbucks using the 7s method
© 2001 Tim Glowa
White Paper: Examining Starbucks utilizing the 7s method and less than perfect information
Tim Glowa, Tim@Glowa.ca
September 15, 2001
© 2001 Tim Glowa
September 15, 2001
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Examining Starbucks using the 7s method Table of Contents
© 2001 Tim Glowa
Executive Summary.................................................................................................... 3 Introduction................................................................................................................. 5 The company: Starbucks............................................................................................. 5 Overview of the 7s Framework................................................................................... 7 Shared values .............................................................................................................. 9 Strategy ..................................................................................................................... 10 Structure.................................................................................................................... 11 Systems ..................................................................................................................... 12 Skills ......................................................................................................................... 12 Staff........................................................................................................................... 13 Style .......................................................................................................................... 13 Aligning the Ss.......................................................................................................... 14 Overall Assessment................................................................................................... 16 Conclusion...
