Acme Customer Service

From: Alberto Rodriguez – Store Manager - Acme Mexico City

To: A. Student – XYZ Consulting Company

Subject: Daily Schedule for Acme Customer Service Employees

Thank you for agreeing to help us develop a minimum cost daily assignment

schedule for the customer service employees at our new Acme Mexico City

store.

Background:

To the extent permitted by local law, each Acme Home Improvements store,

including Acme Mexico City (AMC), is open from 7 am - 11 pm every day.

Acme Mexico City planners have provided the following table, which identifies the

minimum number of customer service employees estimated to be needed on

the floor of the store each hour of the day:

Customer Service Employees

Time

Period

Minimum number needed

on the floor

7 am - 8 am

10

8 am - 9 am

12

9 am - 10 am

18

10 am - 11 am

22

11 am – 12 pm

22

12 pm – 1 pm

26

1 pm – 2 pm

26

2 pm – 3 pm

26

3 pm – 4 pm

26

4 pm – 5 pm

26

5 pm – 6 pm

28

6 pm – 7 pm

28

7 pm – 8 pm

24

8 pm – 9 pm

22

9 pm – 10 pm

14

10 pm – 11 pm

12

Full-time customer service employees at AMC work a 9 hour shift (8 hours of

work plus a 1 hour meal break) either from 7 am to 4 pm or from 2 pm to 11 pm.

Workers on the 7-4 shift are assigned an hour-long lunch break at either 11 am

or 12 noon. Workers on the 2-11 shift are assigned an hour-long dinner break at

either 5 pm or 6 pm.

Part-time customer service employees work four consecutive hours per day and

their shifts can start any hour between 7 am and 7 pm.

By corporate policy, which is consistent with Mexican labor law, the company

limits total part-time customer service employee daily hours to 50% of the day's

total customer service employee hours (total hours = part-time hours plus fulltime

hours) worked.

In the interest of proper supervision of employees and employee safety

rules, management has a policy that the number of customer service

employees on the floor at any given time should never exceed 30.

Part-time customer...