Ica Case Study

Investment Centers of America Case Study

Throughout the semester, our group has followed, an Investment Centers of America (ICA) representative. She works through the ICA at a local bank. The corporate office is located in Bismarck, ND. She is flown out to Bismarck several times a year for meetings with all of the representatives.

Investment Centers of America is part of one of the largest broker-dealer networks. They are also a registered investment advisor and are affiliated with Jackson National Life Insurance Company. ICA has been a leading provider of investment and insurance products through community banks and independent offices since 1985. ICA has almost 400 professionals and uses a client-focused approach to support independent financial institutions in meeting their customers’ goals. ICA provides a variety of solutions and services ranging from securities and mutual funds to life insurance, long-term care, and annuities. ICA is required to follow the securities and investment advisory laws and regulations put forth by FINRA, the SEC, and individual states, and must ensure that its Investment Professionals and Home Office staff adhere to these same rules and regulations. ICA’s mission is “to maintain the highest standards of integrity and professionalism in our relationship with you, our client. We strive to know and understand your financial situation and provide you with only the highest quality information, services, and strategies to help you reach your goals.  Our mission is to be the premier, trusted financial planning organization, providing a comprehensive approach to helping people and organizations, during all life stages, make intelligent decisions about their finances.” (ICA, 2013)

Next, we will look at my sister’s, Katie Fehrenbacher, specific tasks, information systems used, as well as what she does at her office. First we will look at the MIS systems used; in her off she mainly deals with two accounts: brokerage accounts and...