Green Montain Study Case

Green Mountain Resort Group Case Analysis

By: Nick Duin, Juan G Martinez Jr., & Veronica Rodriguez

Devry University, Managing Organizational Change

Professor Gerardo Chaljub

13 July 2014

1. Which of the six change images discussed in this chapter can be identified in the assumptions about managing turnover that were held by?

a. Gunter?

In the case of Gunter, the change image that can best is Image 1 – Change Manager as Director. This best matches up with Gunter because he wanted to have the ability to have complete control over the actual turnover rate within the scope of his organization. Gunter viewed the turnover rate as having a negative impact on the organization. With the navigator image, the control is still seen as the crux of the management actions. However, at the same time, there are also a variety of external factors that will affect the turnover rate. This means that, despite Gunter doing everything he can to attempt to minimize the turnover rate himself, there will still be other situations that will arise that he cannot control that will contribute to the turnover rate. Therefore, Gunter wanted to be at the control of a situation that he ultimately could not find a viable solution to as he attempted to find different solutions to keeping the turnover rate low but was unable to do so.

b. The hospitality literature?

The hospitality literature ultimately plays the role of a navigator. This is due to the fact that the literature had identified turnover as a chronic problem that the industry continues to endure and made a number of suggestions as to how to help reduce the effects of turnover.

c. The consultant?

For the consultant, the change image that would be the best match is number 4 – Change Manager as Coach. Due to the fact that Gunter, upon explaining the situation to the consultant, had done everything that he could to change the environment of the company in order to reduce the turnover rate...