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What will you do when a customer is abusive/irritated?

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:

• Listen to them and empathize with their situation

• Apologize and take ownership of the problem and give a solution

• Approach them and ask for a reason for their displeasure

• If they insist on talking to your manager, get him on line ASAP

• Follow up after giving the solution and ask for feedback

Sell a product

Pen/Watch are common products as they come handy. Sales is one of the most difficult jobs and you need o prove that you can sell the product to someone who does not actually need it, you need to:

• Focus on how the product’s features and how it addresses your potential customer’s needs

• Be persuasive, confident, and lively

• Do not list down the features of the pen, be creative and think about the situation when you will need a pen desperately

• One such example would be, signing a check; you could give a blank check to the interviewer with your sign and ask him how it would be like to have a pen in this situation.

• You will need to consider your customer’s concerns and how to handle them. Your interviewer might counter your points, but keep your cool and focus on addressing those concern. Show your willingness to take up the challenge.

If well qualified, why do you want to work in a call centre

This is a very important answer, as you will need to convince them with your tone, answer, and expressions. Some of the answers could be:

• I want to work in a call center because it is a fast growing industry. Call centers provide a good working environment, and a good salary to maintain a good lifestyle, and offer great opportunities to develop my skills.

• Call centers provide a work hard, play hard environment, with rewards, and job satisfaction

How long will you stay in our company?

You should ensure that you give an impression that...