Submitted by: Submitted by yuxie
Views: 62
Words: 490
Pages: 2
Category: Business and Industry
Date Submitted: 03/07/2015 09:55 PM
BUS 551 Homework #1
Question for Discussion:
1. In what ways has Jeff Bezos used organizational behavior tools and principles to motivate and coordinate his employees?
He used 4 organizational behavior ways to motivate and coordinate his employees:
(1) He organized 3 groups in company based on the work tasks: the IT group; the operations group; the management/logistics group. He planned perform to satisfy his customers by these 3 groups.
(2) He decentralized authority and empowered employees to search for ways to provide good customers services.
(3) He socialized his employees into his company by encouraging them to adopt his values of excellent customer service. And established strong norms about how employees’ first task is to satisfy customers.
(4) He gives all employees stock in the company.
2. As Amazon.com continues to grow in size, what challenges do you think Jeff Bezos and his managers will confront as they attempt to increase the company’s performance?
In my opinion, I think the new advancing information technology and the changing social environment are two important points that they will confront. The new technology about computer or information system can produce some new business forms; these new forms may be able to let people’s daily life become more convenient and better. It is a big opponent for Amazon. The changing social environment will change many sides in people’s life, for example: the ways of consumption; the economy level; the changing of population; the policy adjustment for business and so on. The social environment is a complex factor which will influences Amazon’s future significantly.
3. Search the Internet to find out how well Amazon.com is currently performing and give examples of how it has used OB to enhance its effectiveness.
Amazon performs exceptionally efficiently measured against revenue per visitor, which is one of the key measures for any commercial website, whether it’s a media site, search...