Info 2400

1) This business located in Barataria is owned by Chef Natasha Singh, qualified chef from Trinidad and Tobago Hospitality Institute with 6 years’ experience in the food industry.

It is operated with 10 employees (6 females and 4 males) all trained under Chef Natasha.

Kuality Katerers specializes in gourmet meals using mainly local ingredients to appeal to the clientele. The business caters for corporate functions, dinners, wedding and parties.

The kitchen crew consists of head chef Natasha 4 female cooks and one male. The other 3 male employees drive the business vehicles to execute deliveries for the business.

2.) Mission/Vision: Customer focus on creating satisfaction through timely delivery of quality products and services by motivated employees who are people-centered and service driven. Meeting today’s demands of the global market where the customer is paramount.

Objectives (Profitability and Customer Service)

Profitability

To ensure that revenue stays ahead of the costs of doing business, Chef Natasha focuses on controlling costs in both production of the meals provided and the operations while maintaining the profit margin on products sold.

Chef Natasha maintains her own books and only uses an accountant for filing taxes when they become due. She also uses the employees on rotation. That is when the seasonal demand is great all 9 employees work full 7 day weeks; otherwise it is one week on and one week off that saves money in wages.

Chef Natasha also creates innovative meals with vegetables and fruits when they become plentiful in the market and are therefore cheaper when purchased in bulk.

Customer Service

Good customer service helps a business retain clients and generate repeat revenue keeping the catering customers happy is the primary objective of Kuality Katerers. Thus the mission/vision statement of the business is customer focus.

Competitive Strategy

A comprehensive...