The Best Laid Incentive Plans

The Best Laid Incentive Plans

A Case Analysis

Introduction

In any organizational behavior, the center stage of which is the emphasis on the employees’ behavior and on how they create a distinct identity within the organization and how a distinct culture developed. Any matters concerning employees’ performance, behavior or even role in the organization are studied on under organizational behavior. This study plays an important role in the life of an organization since the role of employees is vital in the growth of any organization. Performance of employees in any organization is measured on customers’ feedbacks and reactions. Hence, organizations tried to develop and implement effective measures and methods on how employees are oriented to value system as an underlying factor in dealing with customers. Customers’ satisfaction, hence, make an organization grow rapidly in all aspects of its life.

In this post-modern society, the emerging business forms are geared on business processing outsourcing, in which a BPO company employed work as customer service agents. Most of the call centers company outsourced sales product from various companies through an online business transactions. Call center or BPO companies’ benchmark employees with competitive and highly qualified skills in communication and marketing sales persuasions. This requirement for selection and recruitment process has a great importance to the company as it deals with business which needs trained, highly-qualified employees to market its products in a most effective sales strategy.

Should Rainbarrel revisit its approach in performance management?

In the case study presented, it is quite clear that the author would like to raise an argumentative issue of whether the company should revisit its approach in performance management. In my point of analysis, clearly the company needs to revisit its approach in performance management. Why? Let me give you some...