Amorepacific 2013

2011 AMOREPACIFIC SUSTAINABILITY REPORT

2011 AMOREPACIFIC SUSTAINABILITY REPORT

SPECIAL SECTION

01 Growth & communication

INTRODUCING AMOREPACIFIC

08 10 11 13 14 15 19 20 CEO message Company introduction Corporate governance structure Vision Sustainability management Communication with stakeholders Corporate ethics Risk management

MAKING SUSTAINABLE VALUES

22 23 24 25 Economic value Domestic business performance Global business performance Brand portfolio

WITH CUSTOMERS

TAKING SUSTAINABLE ACTIONS

30 31 32 34 35 36

Development of sustainable products Sustainable purchasing R&D innovation Open innovation Strengthening of customer communication Activities for customer satisfaction

WITH ENVIRONMENT

TAKING SUSTAINABLE ACTIONS

38 40 41 42 43 44 Responding to climate change Resource conservation Green building Protection of biodiversity Green communication Environmental performance results

TAKING SUSTAINABLE ACTIONS

46 47 48 49 50 Talent management strategy Talent development Employees and human right protection Balance between work and pesonal life Employee communication

WITH EMPLOYEES

TAKING SUSTAINABLE ACTIONS

52 Shared growth with beauty partners 55 Shared growth with suppliers

WITH BUSINESS PARTNERS

TAKING SUSTAINABLE ACTIONS

58 AMOREPACIFIC’s social contribution 59 For beautiful change of women’s lives 61 For harmonious future with society

WITH COMMUNITIES

APPENDIX

66 68 70 71 Consolidated financial statements Independent assurance report Greenhouse gas verification statement GRI index

C1

2011 AMOREPACIFIC SUSTAINABILITY REPORT

A

In order to make a more beautiful world, we promise to grow and communicate continuously.

As a company that considers inner beauty to be as important as outer beauty, we strive to increase ‘communication’ in addition to achieving ‘growth’. We make an effort to read the minds and hearts of our stakeholders and do not just focus solely on growth.

Under our vocation of...