Opal Card

Opal Refund and Balance Transfer Policy

Electronic Ticketing System Version 4.0

OPAL Refund and Balance Transfer Policy

This Opal Refund and Balance Transfer Policy sets out the terms upon which TfNSW will provide refunds under the Opal Ticketing System. This Opal Refund and Balance Transfer Policy also describes the terms upon which we will transfer the balance of an Opal Card to another Opal Card. Capitalised terms that are not defined in this policy have the meaning given to them in the Opal Terms of Use which can be viewed at opal.com.au. In this Opal Refund and Balance Transfer Policy: Damaged means not capable of being read by an Opal Card Reader and subject to physical damage or electronic tampering by you or any other person or event subsequent to the acquisition of the Opal Card. Faulty means: (i) not Damaged but not capable of being read by an Opal Card Reader; or (ii) failing to comply with any applicable statutory guarantees. Opal Refund Form is the “Opal card refund form” or “Opal card refund for deceases estates” issued by us and appearing at the end of this document. Opal Return Address is Opal Customer Care, Locked Bag 5026, Alexandria, NSW, Australia, 2015.

IF YOU WANT A REFUND

1. Entitlement Subject to the Opal Terms of Use and this Opal Refund and Balance Transfer Policy, you may claim a refund of the Opal Card Balance of a registered or unregistered Opal Card if: • • • • • 2. Faulty: the Opal Card is Faulty; Damaged: the Opal Card is Damaged; Unwanted: you no longer want to use the Opal Card; Terms of Use: you are permitted to do so by the Opal Terms of Use; or Expired: (for registered Opal Cards only) the Opal Card has expired.

Conditions of refund We will issue refunds on the following conditions: (a) Return the Opal Card with an Opal Refund Form: You must return the Opal Card for which a refund is claimed by sending that Opal Card together with a signed and completed Opal Refund Form to the Opal Return Address. If your Opal...