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Basic Troubleshooting Techniques

www.more.net | University of Missouri Copyright ©2008 MOREnet and The Curators of the University of Missouri

Objectives

1. Basic tools and terms used in computer troubleshooting 2. Major internal and external computer components by sight

3. Basic troubleshooting steps

4. Three major components of network troubleshooting 5. Three resources to enlist in identifying and resolving a problem

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Agenda

1. Introductions

2. Troubleshooting Basics

3. Hardware 4. Common Problems 5. Preventative Maintenance 6. Summary

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A Little About Yourself

1. Name

2. Title

3. Organization 4. How long have you been working with computers? 5. How long have you been troubleshooting computers?

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Hospitality Issues

 Facilities

 Restrooms

 Smoking  Food and drink  Comfort  Agenda

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Speaking the Lingo

 Being able to distinguish between the “alphabet soup” known as computing acronyms is important  Online computing terminology sites

 http://www.pcwebopedia.com  http://www.whatis.com

 Online acronym site

 http://www.acronymfinder.com

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Hardware Components

•Peripherals

• Output

• Input

•CPU

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Troubleshooting Basics

1. Seven step process 2. Easiest to Hardest 3. Outside In

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Seven Steps in Troubleshooting

• Analysis

• Problem replication/identification

• Action Plan • Implementation • Testing • Documentation

• Follow Up

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Step 1: Analysis – Ask Questions

 Has the machine moved lately?  Program changes (updates)?

 Environmental factors?

 When was the last time the computer worked correctly?  Were you on the computer or was it just sitting?

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Step 2: Problem Replication/Identification

 Most time consuming step

 Try to repeat the problem

 Capture error messages  Start your documentation

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Step 3: Action Plans

 Can it be fixed?  Do you need parts?  Do you need a technician?

 Is...