Infrastructure

Infrastructure:

* Information System:

* P4

* Integrated IT system

* New Laptops for Sales (OIT)

* New Client/server platform save millions annually over the existing system

* One Pool of information

* Integrated in Siemens Private Communications Systems global strategy

* Human Resource System:

* P2 – P3

* 4-5 times the number of employees had to be trained

* 1-3 days of training for each employee

* I couldn’t find any other information about hiring

Siemens’ infrastructure maturity level is P4 because the complete IT System, called Seamless System, was updated, renewed and reengineered. This includes new equipment, an integrated IT system, a new client/server platform and it is integrated in the existing Siemens Private Communications Systems global strategy. This helped to decrease costs due to less dependency of their existing system provider (IBM and Tel Plus). According to Siemens’, this saves millions annually.

Furthermore with the help of new equipment, especially new laptops for the sales department, Siemens could reengineer their existing process and reduce the sales cycle while increasing customer service. But the most important part of Seamless was the replacement of 80 applications. The new integrated applications would help Siemens’ support order entry, inventory, dispatch, repair, and billing.

Owner/Change Management:

* Identity:

* P4

* Karl Geng (COO) + 11 Member Design Team

* Activities:

* P3 – P4

* “1/3 of the day was listening and talking”

* A lot of communication

* Broad Communication among all departments

* Authority:

* P3 – P4

* COO had full control

* Geng had control over budget

* Strong influence

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[ 1 ]. Stoddard, Donna; Jarvenpaa, Sirkka: „Siemens Rolm Communications; Inc.: Integrated Core Process Redesign (ILCPR)

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