Nando's Case Study

NANDO’S K2 CASE STUDY

NANDO’S SERVES UP SUCCESS WITH NEW K2 BUSINESS APPLICATIONS

LOCATION United Kingdom INDUSTRY Hospitality COMPANY PROFILE Nando’s operates 286 restaurants across the UK, from Aberdeen, Scotland, to Southampton, England. SOFTWARE K2 blackpearl, Microsoft SharePoint, bespoke in-house applications SOLUTIONS 12 workflow business applications, primarily in finance BENEFITS Greater operational efficiency across the business Fewer finance staff required to support growth Faster processing and payment of expense claims Tighter financial control over invoice payments The flexibility to automate processes without materially changing the company culture

NANDO’S K2 CASE STUDY

PROBLEM The first Nando’s restaurant was established in the UK in 1992. Since then, the company has enjoyed exceptional success, opening many new restaurants every year. Its sustained business growth was, however, starting to place a strain on the company’s existing manual processes. Nando’s finance department handles 4,000 to 6,000 invoices every month in the UK. Before they could be paid, all these invoices had to be allocated to specific cost centres and authorised by different people within the business, including individual restaurant managers based at locations across the country. “We recognised that this core business process could be improved through the use of an automated workflow,” said Juan Louw, applications manager at Nando’s. The company’s expense process was similarly in need of automation. Employees had to print off an expense form, fill it in, get it authorised by their manager and post it to the finance department. The finance team then had to retype the information into the system. The entire process was very slow, and there were often errors in expense forms that took a long time to manually correct. SOLUTION Nando’s used K2 to develop 12 separate workflows, which predominantly support the company’s invoice and expense management processes. Today, when invoices are...