Assignment on Banking

Assignment on Customer Satisfaction of

National Credit & Commerce (NCC) Bank Limited, Bangladesh

Executive Summary:

National Credit and Commerce Bank Limited (NCC Bank) is a well-established Bank in Bangladesh. It is developing and expanding its branches in the country with innovative products and banking services, to gain greater acceptance as an effective and efficient means of intermediation and to contribute to the overall wealth creation. This report is prepared as a requirement of the internship phase of MBA program of Northern University of Bangladesh. This report focuses three months of working experience in National Credit and Commerce Bank Limited, Rahshahi Branch. This report will give a clear idea about the activities and operational strategies of National Credit and Commerce Bank Limited. The main objective is to identify the various activities provided to customers by National Credit and Commerce bank Ltd. and descriptive analysis about their operation. Next, I have tried to concentrate on internship duties and banking function (customer satisfaction, general banking, loan and advances and foreign exchange business) and marketing part based on some specific topics. The objective of the internship program was to familiarize the student with the practical implementation of the knowledge provides the theoretical aspects of the practical life. It is a pleasure for me to submit the internship report titled “Customer Satisfaction of the National Credit and Commerce Bank Limited” While preparing this report, I have tried to gather as much information as possible.

1.1 Introduction:

Master's of Business Administration (MBA) is a professional course. The course is designed with an excellent combination of practical and theoretical aspects. After completing MBA certain times is preserved for internship. As a student of MBA in Northern University and the requirement of my course, I was assigned to National Credit and Commerce Bank limited (NCCBL) to...