Bus 644 (Operations Management) Complete Class

BUS 644 (Operations Management) Complete Class

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Week 1 Assignment Home Style Cookies

Due by Day 7. Home-Style Cookies. Read the “Home-style Cookies” case study below. Answer questions 1-7 in a two to four (2-4) page APA style paper. Your paper should be in paragraph form (avoid the use of bullet points), and supported with the concepts outlined in your text. The Company The Baking Company is located in a small town in New York State. The bakery is run by two brothers. The company employs fewer than 200 people, mainly blue-collar workers, and the atmosphere is informal.

The Product The company's only product is soft cookies, of which it makes over 50 varieties. Larger companies, such as Nabisco, Sunshine, and Keebler, have traditionally produced biscuit cookies, in which most of the water has been baked out, resulting in crisp cookies. The cookies have no additives or preservatives. The high quality of the cookies has enabled the company to develop a strong market niche for its product.

The Customers The cookies are sold in convenience stores and supermarkets throughout New York, Connecticut, and New Jersey. The company markets its cookies as "good food"- no additives or preservatives - and this appeals to a health-conscious segment of the market. Many customers are over 45 years of age, and prefer a cookie that is soft and not too sweet. Parents with young children also buy the cookies.

The Production Process The company has two continuous band ovens that it uses to bake the cookies. The production process is called a batch processing system. It begins as soon as management gets orders from distributors. These orders are used to schedule production. At the start of each shift, a list of the cookies to be made that day...