Business Plan - the Office Assistant

Overview

1.0 Executive Summary

‘The Office Assistant’ is a retail store that sells office products and services. The company has 4 stores around Sydney, including the Head Office store situated in Sydney City.

Key products include office supplies, ink and toner needs, electrical equipment and office furniture.

Key services include photocopying, printing, equipment hire and packaging and posting services.

1.1 Mission

The Office Assistant’s mission is to provide a comprehensive range of office products and services to our customers.  We exist to attract and maintain customers.  When we adhere to this maxim, everything else will fall into place.  Our services will exceed the expectations of our customers.

1.2 Business Plan Objectives

1. The organisation has the strategic objective to grow the services component of the business in the next twelve months.

2. The objective is increase services sales by 10% by 30 June 2013. 

1.3 Keys to Success

Success will be dependent upon:

* Exceptional product and service quality

We will employ ten full time equivalent employees (FTEs) for the stores. Of these, four FTEs will have formal graphic design qualifications. We will provide product and service knowledge training.

* Time-efficient and cost-effective development processes.

We will purchase an additional printer and photocopier for each store and a delivery van to provide for the increase in sales. We will reorganize fixtures and fitting within the stores to make space for the new equipment.

* Expert and knowledgeable staff.

We will multi-skill our current retail product staff to include service knowledge.

2.0 Consultation Strategy (Table courtesy of Edwin Usoni)

Key Stakeholders

Stakeholder (WHO?) | Role in the Problem (WHY?) | Priority Level | Consultation Method |

Senior Management Team | Made decision to increase sales by 10% in the businesses service department. | * Keep informed | * feedback session * email...