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ISCOM 305 (Systems Operations Management) Complete Course
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Week 1
Individual Assignment - Employee Data Collection Training
Your boss has asked you to help new employees understand uses of data in systems-operation management and the various statistical process controls they will experience on a daily basis.
Create a 10- to 15-slide Microsoft® PowerPoint® presentation in which you describe 5 to 7 of the following terms:
Core competencies
Division of labor
Key performance indicators
Operations management
Positioning
Productivity
Supply chain management
Strategy
Value chain
Control chart
Control limits
Process capability
Range
Sample
Statistical process control
Tolerance
Week 2
Learning Team Assignment Parker Earth Moving Company Consulting Session 1
You are part of a team of industry experts belonging to a reputable consulting firm. Parker Earth Moving Company (PEMC) has asked your team to analyze its system operation management to improve its process. Your team must conduct a series of consulting sessions for PEMC in which you must make recommendations to improve the company’s process.
Resource: Parker Earth Moving Company Consulting: Customer Needs located on the student website under Week Two
Analyze the data in the scenario to determine the specific needs of the customer. The scenario is found on the student web page in the course materials.
Write a 350- to 500-word executive summary that outlines the needs of the customer.
Address the following in your summary:
The needs of the customer through the data provided in the scenario
Discuss how you determined the needs of the customer
How subcontractor A and subcontractor B meet the...