Gm 588 ( Managing Quality ) Entire Course

GM 588 ( Managing Quality ) Entire Course

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Description:

GM-588 week 1 dq1 – Definition of Quality

GM-588 week 1 dq2 – Quality Management in Your Organization

GM 588 Week 2

GM-588 Week 2 Project Proposal

GM-588 week 2 dq1 – Quality Philosophies

GM-588 week 2 dq2 – Quality Award Processes

GM 588 Week 3

GM-588 Week 3 Best practices in MCS

GM-588 week 3 dq1 – The Voice of the Customer

GM-588 week 3 dq2 – The Kano Model

GM 588 Week 4

GM-588 Week 4 Midterm Exam

GM-588 week 4 dq1 – Quality Focus

GM-588 week 4 dq2 – Alignment of Strategy and Quality Management

GM-588 Week 5

GM-588 Week 5 Case Study

Homework

Read the Case Study in chapter eight in the text Page 402-404: “Quality in Practice: Using the Balanced Scorecard at the USPS”. In a 2-3 page paper, respond to the “Key issues for discussion” questions on page 404. Also, note what are some of the advantages and disadvantages of using a Balanced Scorecard approach. Please remember to provide your supporting sources.

See Syllabus “Due Dates for Assignments & Exams” for due date information. Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read these Step-by-Step Instructions or watch this

GM-588 week 5 dq1 – Performance Metrics

GM-588 week 5 dq2 – Cost of Quality and the Customer

GM 588 Week 6

GM-588 week 6 dq1 – Differences in Organizational Processes

GM-588 week 6 dq2 – Six SigmaLean Applications

GM 588 Week 7

GM-588 Week 7 Final Project

GM-588 week 7 dq1 – Statistical Process Control

GM-588 week 7 dq2 – Capability vs. Control

GM-588 Week 8 Final Exam

(TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT:

(TCO D) The Six-Sigma problem solving approach contains the phases of:

(TCO C) Terms such...