Riordan Benchmarking

RUNNING HEAD: RIORDAN BENCHMARKING RESEARCH

Riordan Benchmarking Research

Carol Victory, Randy Fisher, Eric Perryman

University of Phoenix

June 22, 2009

Riordan Benchmarking Research

INTRO

Identification of the Key Course Concepts

1. Organizational Culture – Is about shared values and beliefs that makes people to get to know what they are supposed to be doing and the basics of an organization.

2. Uncertainty Avoidance – The desire in a worker to avoid situations where the instructions or procedures are not clear or do not directly address the situation

3. Universalsim – Particularism - Universalism can be described as a belief or desire that laws, regulations, business processes apply equally and in all situations. Particularism can be described as a belief where laws, regulations, business processes can be applied, modified, or not applied based on the particular situation.

Compare and Contrast the Practices of Each Company

Starbucks – Embraces diversity and makes it an important part of their company. Starbucks treats every employee with respect.

3M - Respects their employees’ differences and the company realizes that diversity plays a strong role in their company and that diversity is very important in their company to be successful.

Robert Bosch, GmbH - Bosch is a respected developer and producer of automobile parts, home appliances, hand tools, and packaging equipment. From the beginning, Bosch was dedicated to supporting the work force, training personnel, and being a desirable place of employment. As the organization grew and became a multinational corporation, Bosch management realized the need and importance of a diverse work force.

General Motors Corporation (GM) – GM is one of the largest producers of automobiles and light trucks in the world. The global presence of GM created a multinational work force that is diverse in many different aspects. GM has addressed and worked towards supporting this diversity...