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Devry GSCM 520 Week 3 Quiz
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Page 1
Question 1.1. (TCO 6) The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message? (Points : 3)
Quality is free
Leadership from senior management
Customer focus
Total involvement of the workforce
Continuous improvement
Question 2.2. (TCO 6) Fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category? (Points : 3)
Define
Measure
Analyze
Improve
Control
Question 3.3. (TCO 6) A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category? (Points : 3)
Define
Measure
Analyze
Improve
Control
Question 4.4. (TCO 6) Which of the following is not an analytical tool used in six-sigma quality improvement programs? (Points : 3)
Flow charts
Run charts
Control charts
Pareto diagrams
Decision diagrams
Question 5.5. (TCO 6) The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means? (Points : 3)
Stimulating foreign based suppliers of American companies to improve quality
Reporting quality levels among American firms
Identifying American firms with the most difficult quality problems
Providing feedback to applicants by the examiners
Helping Baldrige award winners increase their sales
Question 6.6. (TCO 3) In the textbook, Toyota's Fujio Cho identified...