Manageemnt Control

Stage 1

* Established TV return processes and ASCs report to TV division

Implementation Failures:

* there was no existence of a punishment policy.

* the employees were trusted too much for their activity.

* Behavioral constraint is seen here for fraud is no part of the employees culture.

* There is a lack of direction for there is no report or form of supervision for ASCs. Communication process are not followed maybe they do not like it.

* There is no motivation at all, one bores when doing the same thing daily.

* Dull and negative attitudes emerged when there's no incentive so there a lot of pressure for people employees to commit fraud. The ability to do the job is very poor and this questions the selection process no form of training .Thus, Incompetence could be another reason why this control failed.

Stage 2:

Action Control

* Formation of the taskforce team

Implementation Failures:

* there was no employee empowerment. The taskforce were professionals which need

empowerment.

* the team had no specified role they tackle the problem blindly, some of them just went

with the flow not all areas were tapped into.

* trust is questioned for centralization of power and thus their findings are subjective for

their roles were not clearly defined.

* Direction was there but due to lack of motivation, direction was never practiced. The capability of achieving the target is in the teams potential.

* Performance is measured not only through capability but motivation too and since motivation lacks and so as performance.

Stage 2:

* Penalty scheme for ASCs

Implementation Failures:

* there was no one who can verify any inspection made. Lack of proper measure.

* A sudden change need time.

* Negative attitude and pursuing shared value goals of ASCs employees they divert their time to pursue their own interest, fake inspections increased just within two months .

* Feel...