Business

Attitudes and

Job Satisfaction

3

Attitude isn’t everything, but it’s close.

Photo: SAS recreational center. Source: Charly Kurz/laif/Redux Pictures

—New York Times headline, August 6, 2006

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CHAPTER 3

Attitudes and Job Satisfaction

SAS because they feel regarded—seen, attended to and cared for. I have stayed

for that reason, and love what I do for that reason.”

Sources: “100 Best Companies to Work For 2011,” Fortune (January 7, 2011), http://money

.cnn.com/; D. Bracken, “SAS Again Tops Fortune List of Best Places to Work,” Charlotte Observer

(January 20, 2011), www.charlotteobserver.com/ ; and S. Rezvani, “What Makes a ‘Best

Workplace?’ ” Washington Post (January 21, 2011), http://views.washingtonpost.com/.

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hough most will not go as far as SAS to promote employee satisfaction,

many organizations are very concerned with the attitudes of their employees. In this chapter, we look at attitudes, their link to behavior, and how

employees’ satisfaction or dissatisfaction with their jobs affects the workplace.

What are your attitudes toward your job? Use the following Self-Assessment

Library to determine your level of satisfaction with your current or past jobs.

S A

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SELF-ASSESSMENT LIBRARY

How Satisfied Am I with My Job?

In the Self-Assessment Library (available on CD or online), take assessment I.B.3

(How Satisfied Am I with My Job?) and then answer the following questions. If

you currently do not have a job, answer the questions for your most recent job.

1. How does your job satisfaction compare to that of others in your class who

have taken the assessment?

2. Why do you think your satisfaction is higher or lower than average?

Attitudes

1

Contrast the three

components of an attitude.

Attitudes are evaluative statements—either favorable or unfavorable—about

objects, people, or events. They reflect how we feel about something. When I

say “I like my job,” I am expressing my attitude about...