Stakeholder Analysis

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Program Management Office

Stakeholder Management

Approach and Plan

About this document

Purpose

This document details the process of identifying and managing stakeholders. Definitions, templates and worked examples are all provided.

Summary of Changes

|Version |Date |Summary of Changes/Comments |

|0.2 |2 Dec 04 |Initial Draft provided to Richard Priestly for comment. |

|0.3 |6 Dec. 04 |Updated version with comments from Richard. |

|0.4 |7 Dec. 04 |Updated version with comments from Susan. |

|1.0 |10 Dec 04 |Updated with comments from Michael and released for approval. |

Table 1: Version History

Author

David Worthington, PMO Consultant

Introduction

Stakeholder identification and management is a key skill for all project managers, program managers and executives (collectively called project manager for the purpose of this paper). Stakeholders are individuals who represent specific interest groups served by the outcomes and performance of a project or program. Project managers are accountable for the end-to-end management of their projects, including performance and expectation management of individuals who may be outside their direct control.

Project managers must give due consideration to the people issues surrounding projects and recognise that the appropriate involvement and management of stakeholders is almost always a critical success factor. Project managers should therefore have a formal stakeholder management process that is appropriate for the circumstances of the project.

The Stakeholder Management Cycle

Stakeholder management plans operate at many different levels across any organisation, from peak executive bodies to...