Organizational Behavior

organizational

behavior

emerging knowledge,

global

reality

seventh edition

Steven L. McShane

The University of Western Australia

Mary Ann Von Glinow

Florida International University

Mc

Graw

Hill

Education

contents

Preface xvi

INTRODUCTION

CHARTER I Introduction to the

Field of Organizational Behavior 2

Welcome to the Field of Organizational

Behavior! 4

The Field of Organizational Behavior 4

Historical Foundations of Organizational Behavior 5

Why Study Organizational Behavior? 6

Perspectives of Organizational

Effectiveness 7

Open Systems Perspective 8

Global Connections 1.1: Zara Relies on Open

Systems Thinking for Fast Fashion 9

Organizational Learning Perspective 10

High-Performance Work Practices (HPWP)

Perspective 13

Stakeholder Perspective 14

Connecting the Dots: Organizational Effectiveness and

Organizational Behavior 16

Contemporary Challenges for

Organizations 17

Globalization 17

IncreasingWorkforce Diversity 18

Emerging Employment Relationships 20

Anchors of Organizational Behavior

Knowledge 22

The Systematic Research Anchor 23

Debating Point: Is There Enough Evidence to Support

Evidence-Based Management? 24

The Multidisciplinary Anchor 24

The Contingency Anchor 25

The Multiple Levels of Analysis Anchor 25

The Journey Begins 25

Chapter Summary 26

Key Terms 26

Critical Thinking Questions 27

Gase Study: Improving Health by Getting Lean 27

Web Exercise: Diagnosing Organizational

Stakeholders 28

Self-Assessment: It all Makes Sense? 28

INDIVIDUAL BEHAVIOR

AND PROCESSES

CHAPTER 2 Individual Behavior,

Personality, and Values 30

MARS Model of Individual Behavior and

Performance 32

Employee Motivation 33

Ability 33

Role Perceptions 34

Situational Factors 35

Types of Individual Behavior 35

Task Performance 35

Organizational Citizenship 36

Counterproductive Work Behaviors 37

Joining and Staying with the

Organization 37

MaintainingWorkAttendance 38

Personality in Organizations...