Operational Management Techniques

Running Head: WEEK 5: APPLYING OM TECHNIQUES

Applying OM techniques to improve TASC’s recruiting process

Jessica Swigert

University of Maryland University College

Author’s Note

This paper was prepared for AMBA 640 Managing Projects, Operations and Information

Systems Taught by Professor Marsh.

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WEEK 5: APPLYING OM TECHNIQUES

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Executive Summary

Within the last decade, the implementation of operational management techniques have

become increasingly popular among businesses striving to increase overall efficiency within

their operational processes. In order to incorporate these new techniques, companies need to first

identify key aspects of their operational process which are inefficient and unproductive. In the

case of TASC, a government contracting company, it was determined that the most inefficient

and unproductive aspect of their operational process was recruiting, with a breakdown in lines of

communication identified as the major contributing factor. The appropriate technique identified

to mitigate this issue was a recruiting dashboard. The use of a recruiting dashboard would open

lines of communication, increase awareness of where a candidate is within the process, assign

accountability at each step and most importantly would aggregate the data to a central location,

accessible to all concerned parties. As with any new process there are always challenges which

arise. Factors like cost, technology incompatibility and impact on organizational culture were all

identified as challenges to the successful implementation of the recruiting dashboard. It is

suggested that care be taken when selecting the recruiting dashboard software in order to

minimize any impact from these challenges. If the implementation of the recruiting dashboard is

successful, it is recommended that TASC utilize this operational management technique in other

departments, in order to optimize their operational efficiency and maintain their foothold within...