Devry Engl 230 Week 6 Quiz

DeVry ENGL 230 Week 6 Quiz

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1. (TCO 8) More than 90 percent of business organizations provide training in ___________ for their employees. (Points : 2)

telephone operation

cash register operation

interpersonal communication

leadership

Question 2.2. (TCO 8) Which of the following could be an obstacle to the achievement of goals in the interview? (Points : 2)

An uncomfortable setting and an inconvenient time for the interview

Sufficient preparation by the interviewer

The interviewee talking enthusiastically

Willingness to contribute on the part of the reviewer

Question 3.3. (TCO 8) The interviewer who asks him or herself such questions as "Will the interviewee know what the interview is about?" and "Will the interviewee want to participate in the interview?" is addressing which two components of the interview's opening? (Points : 2)

Orientation and motivation

First impressions and orientation

Credibility and motivation

Credibility and first impressions

Question 4.4. (TCO 8) What three concepts bear on question meaning? (Points : 2)

Clarity, relevance, and bias

Opening, body, and closing

Bias, sequence, and form

Alternatives, lists, and prestige

Question 5.5. (TCO 8) What form of question is the following: Do you believe that women should be allowed to take combat roles in the military? (Points : 2)

Secondary

Closed

Open

Loaded

Question 6.6. (TCO 8) Which of Carl Rogers's five response categories seeks to reassure, pacify, or reduce the interviewee' s intensity of feeling? (Points : 2)

Evaluative

Understanding...