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DeVry ENGL 230 Week 6 Quiz
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1. (TCO 8) More than 90 percent of business organizations provide training in ___________ for their employees. (Points : 2)
telephone operation
cash register operation
interpersonal communication
leadership
Question 2.2. (TCO 8) Which of the following could be an obstacle to the achievement of goals in the interview? (Points : 2)
An uncomfortable setting and an inconvenient time for the interview
Sufficient preparation by the interviewer
The interviewee talking enthusiastically
Willingness to contribute on the part of the reviewer
Question 3.3. (TCO 8) The interviewer who asks him or herself such questions as "Will the interviewee know what the interview is about?" and "Will the interviewee want to participate in the interview?" is addressing which two components of the interview's opening? (Points : 2)
Orientation and motivation
First impressions and orientation
Credibility and motivation
Credibility and first impressions
Question 4.4. (TCO 8) What three concepts bear on question meaning? (Points : 2)
Clarity, relevance, and bias
Opening, body, and closing
Bias, sequence, and form
Alternatives, lists, and prestige
Question 5.5. (TCO 8) What form of question is the following: Do you believe that women should be allowed to take combat roles in the military? (Points : 2)
Secondary
Closed
Open
Loaded
Question 6.6. (TCO 8) Which of Carl Rogers's five response categories seeks to reassure, pacify, or reduce the interviewee' s intensity of feeling? (Points : 2)
Evaluative
Understanding...