Ups Case Write Up

United Parcel Service (UPS) is the largest package delivery company in the world, in term of both revenue and volume. To stay ahead of its competitors, the company had been using Information Technology (IT) and Information Systems (IS) to improve its competitive advantage.

1) The decade from 1990 to 2000 is named as “Consistent Innovation” (https://pressroom.ups.com/pressroom/about/HistoryStackList.page?countrylang=US-English ). During this time, many IT projects were launched

Year | UPS launched… |

1990 | * A global network named UPS Net * Three centralized databases * One centralized data processing facility |

1993 | Delivery Information Acquisition Device (DIAD). |

1994 | UPS website UPS.com. (https://pressroom.ups.com/pressroom/about/HistoryStackList.page?countrylang=US-English ) |

1995 | Tracking system and Tracking API |

2000 | OnLine ToolsIncludes below tools * UPS Tracking * UPS Rates & Service Selection * UPS Time in transit * UPS Address Validation * UPS Signature Tracking * UPS Shipping |

2) UPS had spent a huge amount of money and effort for IT as a part of its strategy. Their biggest motivations were

a) Become more efficient, flexible and eventually gain competitive advantages in its core business by

* Reducing internal cost for both UPS and its customer. The OnLine tools that UPS developed had eliminated the telephone cost for UPS itself and its customer.

* Gaining customers t. DIAD was launched to capture real time proof of delivery which will then improve the account receivables for UPS customers by a shorter payment cycle.

* Embedding UPS system into customers’ system which will make it much harder to be replaced. UPS will then be easier in keeping its position amongst its customer.

b) Develop new business opportunities by moving deeper into its customers’ businesses to obtain knowledge and progressively cater global commerce solution. All the IT products that UPS developed not...