Case Study

www.pwc.in

Logging into

digital banking

Creating access,

transforming lives

Foreword

from TRAI

I am happy to learn that ASSOCHAM is organising its 2nd

National Summit on IT and Mobile Banking, with the theme

‘Digital transformation of Indian banking, enabling financial

inclusion’ on 29 April 2015 at New Delhi.

Information Technology (IT) today has become an important

tool for an efficient banking system, and Indian banks have

put in place a fairly strong infrastructure to leverage its

benefits. It has made a visible difference in the functioning

of banks and conduct of banking operations. IT is one of

the most important facilitators for the transformation of

the Indian banking industry in terms of its transactions

processing as well as for various other internal systems

and processes.

ASSOCHAM and PwC present this knowledge paper with the

objective of contemplating the issues and challenges being

faced by IT and telecom companies in providing a platform

for taking banking to the unbanked masses.

I am sure the initiatives taken by ASSOCHAM in bringing

together the various stakeholders of digital banking through

the summit will provide necessary inputs for further

development of this sector.

I wish the programme all the success.

Dr Rahul Khullar

Chairman

Telecom Regulatory Authority

of India

2

PwC

Foreword from

ASSOCHAM

Technology today is synonymous with banking and Indian

banks have put in place a fairly strong infrastructure to

leverage its benefits. This has made a visible difference in

the functioning of banks as also the conduct of banking

operations. Information technology is one of the most

important facilitators for the transformation of the Indian

banking industry in terms of its transactions processing as

well as for various other internal systems and processes.

The technological evolution of the Indian banking industry

has been largely directed by the various committees set

up by the RBI and the...