Global Helpdesk Automation Market 2015-2019

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In business enterprises, helpdesk technology assists IT users in solving problems. In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number. In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns.

The complexity of enterprise networks has caused software and IT systems to evolve. Automation is gaining significant traction among end-users, driven by the need to provide better service to users contacting the helpdesk. Self-help services have also captured the imagination of enterprises. We expect the number of calls per user to see a gradual drop as helpdesk services start becoming more and more technologically advanced and automated.

Market analysts forecast the global helpdesk automation market to grow at a CAGR of 49.3% during 2014-2019.

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Covered in this report

This report covers the market size and market share of each end-user. It also includes geographical segmentation of the market.

Global Helpdesk Automation Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key regions

Americas

APAC

EMEA

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Key vendors

BMC Software

CA Technologies

HP Enterprise Services

LANDESK

ServiceNow

Other prominent vendors

Atlassian

Axios Systems

Cherwell Software

Freshdesk

Happyfox

Heat Software

Kayako

NTR Global

Resolve Systems

Sunrise...