Ops 571 Week 1

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OPS 571 WEEK 1 OPS 571 Week 1 Individual Process Design Matrix and Summary

Complete the Process Design Matrix.

Write an executive summary identifying appropriate design approaches for a selected product and service.

Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.

Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.

Required Elements:

No more than 700 words

Consistent with APA format

Submit Matrix with the Executive Summary

Click the Assignment Files tab to submit your assignment.

week 1 quiz

1

If an automotive service center has an issue with a car not being clean when returned to a customer, the poka-yoke corrective action might include what?

Leaving the plastic on the seat when returning the car to the customer.

An inspection by the person returning the car before the car is seen by the customer.

Letting the customer make this determination

Leaving it up to the service tech who took care of the repair to determine if the car is clean

Correct

2

What happens to production efficiency as the customer exerts more influence on the system?

Production efficiency is eliminated

There is no effect on production efficiency

Production efficiency is increased

Production efficiency is decreased

Correct

3

What is a company trying to optimize in the most common approach to developing a workcenter layout?

Movement of material

Work shift hours

Amount of required staff

Number of defects

Correct

4

Why do many customers like the self-service approach to service design?

It puts the customer in control

The customer is always right in this type of system.

It gives the customer...