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Section Five – Access and inclusion

This section covers:

1. Access and inclusion

Planning to overcome barriers to access and inclusion

Designing access for people of all ages and abilities

2. Access to information

3. Access to services and events

4. Access to buildings and facilities

5. Resources

This section includes resources for specific access issues such as parking, information, events, toilets, pathways, consultation and complaint processes

The accompanying resource for this section is a PowerPoint, which could be used as part of a workshop / presentation.

1. Access and inclusion

Being involved in the community is important to all of us and this involvement can take many forms. It can include visiting friends, doing the shopping, going to the movies, playing sport and working.

Most people take for granted the ability to go about daily lives in the community without experiencing any barriers.

To get about in the community people with disabilities require public and private transport that is suited to their needs and buildings, streets, open spaces and services that are accessible and welcoming.

For people with disabilities to have the same opportunities as other people to participate in community life it is important that the services and facilities provided to the community address the access requirements of people with disabilities. Improving access and inclusion is also of great benefit to everyone in the community including families with prams, seniors and people from culturally and linguistically diverse backgrounds.

A person’s ability to access information, services and facilities is affected by a number of factors, including the degree of disability, type of disability, the physical environment and staff attitude and understanding.

Access and inclusion means different things to different people. Processes and outcomes for access and inclusion cannot be prescriptive, and must take into account the...