Interpersonal Relationships in the Health Care Industry

Interpersonal Relationships in the Health Care Industry

Candace Gordon

HCA/230

Instructor Keninthe Davis

July 18, 2015

Interpersonal Relationships in the Health Care Industry

This editorial essay examines effective communication, relationship styles, assertiveness, self-assessment, and their connection to the health care industry. Verbal and non-verbal communication is meant to pass on information from one person to another. We as people interact with both types of communication every day; however, there are obstacles that can hinder the comprehension of both parties. In order to remove or overcome these challenges, it is important to practice effective communication.

Effective communication is about the comprehension of all parties involved in order to resolve an issue, open up an environment for brainstorming, solve problems, provide affection, and nurture caring (Robinson, Segal, & Segal). The establishment of trust and respect are also a huge part of effective communication. Without these two parts, the parties will not take the information given seriously and thereby miss a great opportunity. Listening, nonverbal communication, managing stress, and emotional awareness are the four effective communication skills that every person should learn and implement (Robinson, Segal, & Segal).

Listening seems like such an easy thing to do, but it actually takes work. Successful listening requires that the listener focus completely on the speaker, avoid interruptions, do not judge the information or the speaker, and show interest. The last two require additional explanation. Being judgmental blocks the listener from receiving all the information given by the speaker because he or she is too busy analyzing what has been said. In terms of showing interest in the speaker, a listener can lean forward, maintain eye contact, and engage the speaker with questions. Nonverbal communication is very keen and speaks volumes without using words.

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