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Category: Business and Industry
Date Submitted: 01/28/2011 09:03 PM
MGT 300 – Chapter 1 notes
• Importance of interpersonal skills
• Understanding OB helps determine manager effectiveness
• Technical and quantitative skills are important
• What do managers do
• Management activities
• Make decisions, allocate resources, direct activities of others to attain goals
• Work in an organization
• Management functions -> Plan, Organize, Lead, & Control
• Organizational Behavior
• Field of study that investigates…
• Intuition is often based on inaccurate info
• Faddism is prevalent in mgmt
• Systematic study can be time-consuming
• Psychology – looking at the individual
• Contributes to OB:
• Learning, motivating
• Social psychology – looking at group
• Contributes to OB:
• Behavioral/attitude change
• Sociology – organizational system
• Anthropology – groups -- cultural values
• OB Dependent variables
• productivity - transforming inputs to outputs at lowest cost
• absenteeism - failure to report to work
• turnover - voluntary and involuntary permanent withdrawal from organization
• deviant workplace behavior - voluntary behavior that violates significant organizational norms and thereby threatens the well-being of organization and/or any of its members
• organizational citizenship behavior (OCB) - discretionary behavior that is not part of employees formal job requirements
• Independent variables
• individual - personality, ability, motivation, perception, etc.
• group - communication, group decision making, group structure, etc.
• organization system - organizational structure, human resource policies, etc.
Chapter 2 notes
• ability - an individual's capacity to perform the various tasks in job
⁃ made up of two sets of factors:
⁃ intellectual abilities
⁃ Number aptitude, memory, verbal comprehension, perceptual speed, inductive reasoning, deducting reasoning, spatial visualization
⁃ physical abilities
• biographical characteristics
⁃ age - older...