Niceee

P.O. Box 294-30100

ITEN

Tel: +254 705387189

E-mail: koechkibos@gmail.com

Personal Data Date of Birth : 26th March 1992

Gender : Male

Personal Attributes Iam an innovative, creative and dynamic young Kenyan with deep interest and enthusiasm to work in a challenging environment; open minded, a good communicator, self confident and with a passion for acquisition and exchange of new ideas. Also, I am a team player with good interpersonal skills, having pursued a vibrant career in Business management and have the ability to implement and integrate skills geared towards finding more efficient ways of managing organizations and solving organizational problems and meeting targets.

Career Goal To rise to the top of business administration in the next 5 years through sheer hard work, humility, honesty, determination and broadening my knowledge base by enrolling in professional courses and attending relevant seminars/workshops.

Education

KENYA INSTITUTE OF MANAGEMENT: 2012 - 2013

* Diploma in business management

* TAMBACH BOYS HIGH SCHOOL :2007-2010

KCSE Mean Grade B- (minus).

* KAPSISI PRIMARY SCHOOL

KCPE Attained 353 out of a possible 500 marks.

Computer Proficient in Microsoft Office packages: Microsoft Windows XP/2000 &

Literacy Ms Office 2000, ,Ms Excel, Ms Access, Ms PowerPoint and PageMaker.

WORK EXPERIENCE

1. ISON BPO KENYA. (NOV 2013-TO APRIL 2015)

CUSTOMER CARE EXECUTIVE

ROLES

* Receiving calls on behalf of the company.

* Making a report of all customers’ queries and complaints.

* Escalating the customer issues to the relevant departments.

* Trouble shooting incase of a major customer complaint.

Achievements: was able to:-

* Answer all calls within the specified time given i.e. the average handling time.

* Handle very irate customers and handle their complaints effectively.

* Escalate all major customer...