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HTM 100 Midterm Exam Answers
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HTM 100 Midterm Exam Answers
Question 1
Intangible means
Question 2
All of the following are part of Disney’s “Five Steps of Leadership” EXCEPT:
Question 3
Guest loyalty is
Question 4
Franchising hotels was begun in 1907 by
Question 5
Purchasing the right to use a company’s trademark and copyrighted materials is known as
Question 6
Marriott builds a hotel for $34 million and sells it to a banking firm for $52 million. Marriott charges the banking firm 2-4 % of gross revenues to operate the hotel. This business transaction is known as
Question 7
When selling rooms a front desk associate might try to upsell. This means
Question 8
Rack rate is
Question 9
The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is:
Question 10
The individual responsible for the task of balancing the guests accounts receivables is the
Question 11
Hotel restaurants present a challenge to Food and Beverage directors because
Question 12
Introduced by Escoffier, this kitchen system organizes work stations more effectively.
Question 13
A banquet refers to
Question 14
The most important ingredient in beer is
Question 15
Beer is a brewed and fermented beverage made from ________ and flavored with ________.
Question 16
Cognac is regarded as the best brandy in the world and is made
Question 17
Champagne can be served
Question 18
Good examples of casual dining restaurants are:
Question 19
The ________ are credited with the “culinary arts.”
Question 20
Fusion restaurants are
Question 21
Noise level, sounds, decorations, table settings, and other subconscious cues that a customer receives when entering a restaurant collectively make up the
Question 22
The average check refers to:
Question 23
Prime cost is:
Question 24
The contribution margin is the?
Question 25
Strict controls on food inventory are...