Tragedy

CHAPTER 12- INFORMAL AND FORMAL GROUP

A few deceptively simple changes in the way top management teams set agendas and structure meetings can make an enormous difference in their efficiency and effectiveness. –Michael C. Mankins

OBJECTIVES

* To understand

* Group Dynamics

* The Nature and Effects of Informal Groups

* Informal Leaders

* Differences between Task and Social Leadership Roles

* Brainstorming, Nominal, Delphi, and Dialectic Techniques

* Weaknesses of Group Meetings

* GROUP DYNAMICS

* The social process by which people interact face-to-face in small group.

* The word “dynamics” comes from the Greek word “force” hence group dynamics refers to the study of forces operating within a group.

* TYPES OF GROUPS

* Informal Group which emerge on the basis of common interests, proximity, and friendships.

* Formal Group which are established by the organization and have a public identity and goal to achieve. There are two types of formal group:

* Temporary are created to accomplish a short-term task and then disband.

* Permanent

* THE NATURE OF INFORMAL ORGANIZATION

* Differences between Informal and Formal Organizations

Basis of Comparison | Informal Organization | Formal Organization |

General nature | Unofficial | Official |

Major concepts | Power and politics | Authority and responsibility |

Primary focus | Person | Position |

Sources of leader power | Given by group | Delegated by management |

Guidelines for behavior | Norms | Rules and policies |

Sources of control | Sanctions | Rewards and penalties |

* Formal and Informal Organizations and Their Effects

Formal (required) organizational system * Activities * Interactions * Sentiments | Employee performance / Employee satisfaction |

Informal (emergent) organizational system * Activities * Interactions * Sentiments | Employee performance / Employee satisfaction |...