Work Place Communication Comparison

University of Phoenix Material

Workplace Communication Comparison

Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such.

|Written communication |Purpose in the workplace |Technical or expository |Why the classification was chosen |

|method | |writing | |

|E-mail |Inform or explain information |Expository and Technical |In the services organization an email is |

| | |Writing |used to issue service bulletins which |

| | | |provides instructions or steps for |

| | | |resolution – this is an example of a |

| | | |technical usage. If the email is used to |

| | | |explain, describe, give information, or |

| | | |inform this would be an example of |

| | | |expository. |

|Memo |Communicate changes to formal |Expository and Technical |Both are applicable here because the memo|

| |documentation such as policies |Writing |can provide information or it can be |

| |or procedures within a company | |instructions or task...