Gm 588 Wk 8 Final Exam Answers

GM 588 Wk 8 Final Exam Answers

https://hwguiders.com/downloads/gm-588-wk-8-final-exam-answers

GM 588 Wk 8 Final Exam Answers

Question : 1 (TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT:

Question : 2 (TCO D) The Six-Sigma problem solving approach contains the phases of:

Question : 3 (TCO C) Terms such as “kanban”, “single minute exchange of dies”, and “visual controls” are most closely associated with:

Question : 4 (TCO C) Poka-yoke focuses on two aspects:

Question : 5 (TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational performance:

Question : 6 (TCO I) The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered:

Question : 7 (TCO A) Which of the following is NOT a characteristic of a Six Sigma project?

Question : 8 (TCO B) A set of financial, market, operational, and employee performance measures for management review and use is an example of:

Question : 9 (TCO D) The Baldrige Award criteria, as a tool for self-assessment:

Question : 10 (TCO H) Focusing on how to maintain improvements occurs in which DMAIC phase?

Question : 11 (TCO B) Explain why it is difficult to obtain a single, universal definition of quality. Be specific in your response.

Question : 12 (TCO I) What criterion is used to classify a failure cost as “internal” versus “external”? Give three examples of an internal failure cost and three examples of an external failure cost.

Question : 13 (TCO G) Discuss the three major reasons why companies adopt total quality. Also, discuss the initial key steps are involved in the adoption process.

Question : 14 (TCO F) Explain in detail why change is necessary in organizations. Describe the effects that change can have on quality management with respect to employee...