Housekeeping

TABLE OF CONTENTS

TOURISM SECTOR

(HOTEL AND RESTAURANT)

HOUSEKEEPING NC II

Page No.

SECTION 1 HOUSEKEEPING NC II QUALIFICATION 1 - 2

SECTION 2 COMPETENCY STANDARDS

• Basic Competencies 3 - 17

• Common Competencies 18 - 35

• Core Competencies 36 - 54

SECTION 3 TRAINING STANDARDS

1. Curriculum Design 55 - 61

2. Training Delivery 62

3. Trainee Entry Requirements 63

4. List of Tools, Equipment and Materials 63 - 65

5. Training Facilities 66

6. Trainer’s Qualifications 66

7. Institutional Assessment 66

SECTION 4 NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS 67

COMPETENCY MAP 68

DEFINITION OF TERMS 69

ACKNOWLEDGEMENTS 70 - 71

TRAINING REGULATIONS FOR

HOUSEKEEPING NC II

SECTION 1 HOUSEKEEPING NC II QUALIFICATION

The HOUSEKEEPING NC II Qualification consists of competencies that a person must achieve to prepare guest rooms, clean premises and equipment, laundry linen and guest clothes, provide housekeeping services and provide valet services to hotels, motels, clubs, hospitals, resorts, dormitories and luxury liners.

This Qualification is packaged from the competency map of the Tourism...