Facetime

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Changing a Culture of Face Time

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by Bill Munck

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This document is authorized for educator review use only by Halah Simon, Iqra University until February 2016. Copying or posting is an infringement of copyright.

Permissions@hbsp.harvard.edu or 617.783.7860

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November 2001

HBR Case Study

Are Some Customers More Equal than Others?

Paul F Nunes and Brian A. Johnson

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Robert A. Eckert

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First Person

Where Leadership Starts

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Different Voice

The Inner Life of Executive Kids:

A Conversation with Child Psychiatrist Robert Coles

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Skate to Where the Money Will Be

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Clayton M. Christensen, Michael Raynor, and Matt Verlinden

The Real Reason People Won’t Change

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Robert Kegan and Lisa Laskow Lahey

Corporate Budgeting Is Broken – Let’s Fix It

Michael C. Jensen

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How to Lose Your Star Performer

Without Losing Customers, Too

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Neeli Bendapudi and Robert P Leone

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HBR Interview

Jim Kelly of UPS: Reinvention with Respect

Julia Kirby

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Best Practice

Changing a Culture of Face Time

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Bill Munck

Tool Kit

Welcome to the New World of Merchandising

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Scott C. Friend and Patricia H. Walker

This document is authorized for educator review use only by Halah Simon, Iqra University until February 2016. Copying or posting is an infringement of copyright.

Permissions@hbsp.harvard.edu or 617.783.7860

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Best Practice

Marriott’s intense work ethic was driving away talented managers.

Transforming that culture wasn’t easy, but the change led to happier

employees – and better results.

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Changing a Culture

of Face Time

by Bill Munck

he hotel business is relentless.

We have to provide 24/7 service

365 days a year, and every single day is

just as important as any other. So when

a problem arises late on a Friday...