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Web 2.0 in business | Coca Cola

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5 JANUARY 2011

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Coca Cola

8 OCTOBER 2008 Pete Swabey

The drinks maker's exhaustive use of Web 2.0 keeps its brand in front of young eyes

The iconic soft drinks manufacturer’s use of Web 2.0 is remarkable for its completism. The company, which relies heavily on brand identity in its marketing, has made use of every Web 2.0 technology going to further its connection with consumers. So far its ‘social media’ efforts have taken in blogging – the company’s own historian and archivist makes daily posts on the Coca-Cola Conversations blog; virtual worlds – the company conducted a competition to design a virtual vending machine in Second Life; and video sharing – the company’s European division sponsored small functionality ‘widgets’ on video site Joost. But the company’s Web 2.0 pièce de résistance is its very own social network/virtual world, mycoke.com. The site contains ‘CC Metro’, a virtual city where users can make avatars of themselves, play games and socialise. It is also linked to the company’s loyalty reward scheme: Coke drinkers can earn My Coke Rewards, such as music downloads and gifts, by entering a code printed on cans and bottles. Other social networking initiatives include a Facebook application to promote the brand’s energy drink Burn, called Burn Alter-Ego. Users create an avatar ‘alter-ego’ for themselves, and the application produces images of the avatar on a ‘virtual night out’ with the user’s friends’ avatars. This supposedly promotes the drink’s stimulant properties. The Coca-Cola Corporation’s use of Web 2.0 typifies a certain approach. The social and collaborative dimensions...