Essay

Continuous Improvement

Policy

Guild Training will use the Quality Management System Framework as a tool in achieving best practice outcomes.

Guild Training is committed to the continuous improvement of its resources, systems and processes. Continuous

improvement of the quality policies and procedures will be achieved through use of internal and external monitoring

processes. The most likely sources of continuous improvement opportunities include:

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On-going review and evaluation of Guild policies and procedures within the Branch and the National

Secretariat

The use of feedback from employers, learners, staff, industry and external stakeholders to improve training

and assessment resources, operational practices, policies and procedures and other Guild Training activities

A procedural change undertaken as the result of review, organisational change, feedback or audit

requirements.

Procedure: actions and responsibilities

Action

Guild Training is committed to ensuring that continuous improvement practices are used to

implement, monitor, review, record and update:

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Responsibility

National Secretariat

State Branches

Training and assessment resources

Policies and procedures – National and State

Operational practices – National and State

Guild Training uses a range of data, information and strategies to identify opportunities to

improve current resources, services and practices. These include:

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Review of policies and procedures – National and State

Feedback from clients, staff and stakeholders through survey and evaluation

process

Annual internal audit and self-assessment practices

Branches are responsible for the following continuous improvement practices:

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Annual review of Branch policies/procedures

On-going review of survey feedback

Review of complaints

Completion of workbook/unit reviews

Review of Staff, Resources, Facilities, Equipment checklists

Annual completion of internal audit

Annual completion of self-assessment checklist...