Bba102 Notes

Week 1: Managers and Management:

Learning outcomes:

Explain who managers are and where they work (1.1):

Managers: individuals in an organisation who direct the activities of others

* Managers work in organisations: a systematic arrangement of people brought together to accomplish some specific purpose

Common characteristics of organisations:

1. Distinct purpose: expressed in terms of a goal or set of goals

2. People: achievement of goals through people – make decisions and engage in work activities

3. Structure: develop a deliberate and systematic structure that define and limits the behaviour of its members – members will supervise other members, work teams will operate, job descriptions created

How are mangers different from non-managerial employees?

* Non-managerial employee: people who work directly on a job or task and have no responsibility for overseeing the work of others

* Associates, team members,

* E.g sales and service staff

* Managers: individuals in an organisation who direct the activities of others

* Giving people instructions, training, checking performance

The key distinction is that non-managerial employees are responsible for doing their own work, whereas managers are also responsible for the work of other people

Management levels:

* Top managers: individuals who are responsible for making decisions about the direction of the organisation and establishing policies that affect all organisational members

* E.g managing director, COO, VP, CEO

* Middle managers: individuals who are typically responsible for translating goals set by top managers into specific details that lower-level managers will ensure are carried out

* Agency head, project leader, district manager, division manager, store manager

* First-line managers: supervisors responsible for directing the day-to-day activities of non-managerial employees

* Team leaders, coaches,...