Case

2013 Malcolm

Baldrige National

Quality Award

Application

May 14, 2013

Pewaukee School District

404 Lake Street

Pewaukee, WI 53072

JoAnn Sternke, Ed.D.

Superintendent of Schools

Pewaukee School District

Opening the door to each child’s future

Table of Contents

2013 Eligibility Certification Form ................................................................................................... a-h

Organizational Chart.............................................................................................................................. i

2013 Application Form .......................................................................................................................j-k

Glossary of Terms and Abbreviations ............................................................................................... l-u

Preface: Organizational Profile ......................................................................................................... i-v

1.0 Leadership

1.1 Senior Leadership ............................................................................................................... 1-4

1.2 Governance and Societal Responsibilities ........................................................................ 4-8

2.0 Strategic Planning

2.1 Strategy Development ....................................................................................................... 8-11

2.2 Strategy Implementation ................................................................................................ 11-12

3.0 Customer Focus

3.1 Voice of the Customer .................................................................................................... 12-14

3.2 Customer Engagement ................................................................................................... 14-17

4.0 Measurement, Analysis, and Knowledge Management

4.1 Measurement, Analysis, and Improvement of Organizational Performance ........... 17-20...