Starbuck Case Study 2

Starbucks Case - Part 1 Questions:

P1-3 Choose three of the current trends and issues facing managers and explain how Starbucks might be impacted. What might be the implications for the first line managers? Middle Managers? Top managers?

The three trends and issues that the managers face would have to be workforce diversity, entrepreneurship and learning organizations.

Workforce diversity, because Starbucks operates in more than 62 countries with over 19,000 stores which calls for a pretty diverse workforce. So the manager has to be well informed about the diverse backgrounds of the individuals in order to manage the workforce seamlessly.

Entrepreneurship, because Starbucks has over 19000 stores in more than 62 different countries and in each country business market has become more competitive than before. So to ensure that the store survives in midst of the competition the manager has to know how to innovate and generate revenue by attracting more business.

Learning Organization, because Starbucks is a big company with so many stores and this means that it continually keeps on growing and changing along as time changes and continues to evolve. So in order to make sure that the store does not suffer the first line managers have to be well educated about the company’s goals and changes that are set by the top level managers.

P1-4 Give examples of how Howard Schultz might perform the interpersonal roles, the informational roles, and the decisional roles.

For Interpersonal roles, Howard Schultz he can visit a set amount of random stores in the company and greet the customers that come in like Sam Walton used to do when he started what we now know as Wal-Mart.

Informational roles, he can perform these roles by holding board meetings and checking up on the company’s information. Basically all the task that he is already performing as the CEO of the company can be considered as an informational role.

Decisional Roles, he can perform these roles by working...